Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ROZI HOLDINGS SDN BHD (202501050479 / 1651887-K).
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the ROZI HOLDINGS SDN BHD, accessible from roziholdings.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acceptance of Terms

By accessing, browsing, or using this website, You acknowledge that You have read, understood, and agreed to be legally bound by these Terms & Conditions.

These Terms apply to all visitors, customers, suppliers, merchants, and users of the website.

We reserve the right to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the website following any updates constitutes acceptance of those changes.

Eligibility

By using this website, You confirm that:

You are at least 18 years old or have permission from a parent or guardian.
You are legally capable of entering into binding agreements.
All information provided by You is accurate, current, and complete.

We reserve the right to refuse service or terminate access if false or misleading information is provided.

Nature of Business

ROZI HOLDINGS SDN BHD operates as a supplier and seller of snack-related products including but not limited to:

Snacks
Biscuits
Chips
Candy
Chocolate
Confectionery products
Related packaged food items

All products displayed on the website are subject to availability.

Products & Pricing

We strive to ensure that all product descriptions, pricing, images, and specifications are accurate. However:

Product images are for illustration purposes only.
Actual packaging or appearance may vary.
Prices may change without notice.
Product availability is not guaranteed.

We reserve the right to:

Modify product pricing
Discontinue products
Limit product quantities
Reject suspicious transactions

Errors in pricing or product descriptions may be corrected at any time without liability.

Orders

When You place an Order through our website, You confirm that:

The information provided is accurate and complete.
You are authorized to use the selected payment method.
You agree to pay all applicable charges.

All Orders are subject to acceptance and verification by the Company.

We reserve the right to:

Refuse or cancel Orders
Restrict quantities purchased
Reject Orders suspected of fraud or unauthorized activity

An Order confirmation does not guarantee acceptance of the Order.

Payment Terms

Payments must be completed before Goods are processed or shipped.

Accepted payment methods may include:

Online banking
Credit/Debit cards
E-wallets
Other approved payment gateways

The Company is not responsible for payment delays caused by banks, payment processors, or technical interruptions.

If payment disputes arise, the Company reserves the right to suspend or cancel affected Orders.

Shipping & Delivery

We aim to process and deliver Orders promptly. However:

Delivery timelines are estimates only.
Delays may occur due to courier issues, weather conditions, customs, public holidays, or force majeure events.
Customers are responsible for ensuring shipping details are accurate.

Risk and ownership of Goods transfer to You upon successful delivery.

The Company shall not be liable for:

Delayed deliveries
Lost parcels caused by courier companies
Failed deliveries due to incorrect addresses

Additional shipping charges may apply for redelivery requests.

Returns, Refunds & Replacements

Customers may request returns or replacements for:

Damaged products
Incorrect items received
Expired Goods
Missing items

To qualify:

Claims must be submitted within 3 to 7 days after delivery.
Proof such as photos, invoices, or videos may be required.
Goods must remain unused and in original packaging where applicable.

The Company reserves the right to reject claims that do not meet return requirements.

Refunds, if approved, will be processed through the original payment method within a reasonable period.

Shipping charges are generally non-refundable unless the error was caused by the Company.

User Responsibilities

You agree not to:

Use the website for unlawful purposes
Upload harmful software, viruses, or malicious code
Attempt unauthorized access to the website
Copy or exploit website content without permission
Engage in fraudulent transactions

Violation of these Terms may result in account suspension, legal action, or reporting to authorities.

Intellectual Property Rights

All content on this website, including but not limited to:

Logos
Product designs
Product images
Graphics
Website layout
Text content
Branding materials

are the exclusive property of ROZI HOLDINGS SDN BHD unless otherwise stated.

No material may be reproduced, copied, distributed, modified, or commercially exploited without prior written consent.

Promotional Activities

The Company may occasionally offer:

Discounts
Promotions
Coupon codes
Limited-time offers

Such promotions:

May have separate terms
Are subject to availability
May be withdrawn at any time

Misuse of promotional campaigns may result in cancellation of benefits or Orders.

Third-Party Services

Our website may contain links or integrations to third-party services including:

Payment gateways
Courier services
Social media platforms

We are not responsible for:

Third-party website content
Privacy practices
Service interruptions
Third-party policies or actions

Users access third-party services at their own risk.

Disclaimer of Warranties

The website and all Goods are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.

To the fullest extent permitted by law, the Company disclaims all warranties including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of information

We do not guarantee that:

The website will be uninterrupted
Errors will be corrected immediately
The website will be free from viruses or harmful components

Limitation of Liability

To the maximum extent permitted by law, ROZI HOLDINGS SDN BHD shall not be liable for any:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Business interruption
Data loss
Delivery delays

arising from:

Use of the website
Purchase or use of Goods
Inability to access the Service
Technical failures

Our total liability shall not exceed the amount paid by You for the relevant Order.

Indemnification

You agree to indemnify and hold harmless ROZI HOLDINGS SDN BHD, its directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, or legal fees arising from:

Your breach of these Terms
Your misuse of the website
Your violation of applicable laws or third-party rights

Privacy Policy

Your use of the website is also subject to our Privacy Policy regarding the collection, storage, and use of personal information.

By using the website, You consent to such practices.

Force Majeure

The Company shall not be liable for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Internet failures
Labor disputes
Transportation interruptions

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes, claims, or legal proceedings arising out of or related to the use of the website, Goods, or Services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure by the Company to enforce any right or provision under these Terms shall not constitute a waiver of such rights.

Termination

We reserve the right to terminate or suspend access to the website immediately, without prior notice, for any conduct that violates these Terms or applicable laws.

Upon termination, Your right to use the Service will cease immediately.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia

Phone Number: 01158741714

Email: roziholdings@outlook.com