Overview
Our refund and returns policy lasts 30 days from the date You receive Your Order. If 30 days have passed since Your purchase, We may not be able to offer a full refund, replacement, or exchange.
We aim to provide fair and reasonable solutions whenever issues arise with products purchased through our website.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Proof of purchase or receipt is required for all return requests.
Returned products may be inspected before refunds or exchanges are approved.
Non-Returnable Items
Certain products are not eligible for returns due to hygiene, food safety, or the nature of the products.
Non-returnable items may include opened snack products, consumed food items, candy or chocolate products that have been opened, gift cards, downloadable software products, and certain health or personal care items.
We reserve the right to reject returns that do not meet our return conditions.
Partial Refunds
Partial refunds may be granted for items that are not returned in their original condition, products with missing parts, items showing signs of use, or products returned after the 30-day return period.
All refund decisions are subject to inspection and approval by the Company.
Refunds
Once Your return is received and inspected, We will notify You by email regarding the status of Your refund request.
If approved, the refund will be processed through the original payment method within a reasonable number of business days.
Processing times may vary depending on banks, payment providers, or financial institutions.
Late or Missing Refunds
If You have not received a refund yet, please check Your bank account again and contact Your credit card provider or bank, as processing times may vary.
If You still have not received Your refund, please contact us at roziholdings@outlook.com.
Sale Items
Only regular-priced items may be eligible for refunds. Sale items, discounted products, promotional products, or clearance items may not qualify for refunds unless the products are defective, damaged, or incorrectly delivered.
Exchanges
We only replace items if they are defective, damaged during delivery, or incorrectly shipped.
If You need to exchange an item, please contact us at roziholdings@outlook.com and send the product to:
ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia
All exchanges are subject to product inspection and stock availability.
Gifts
If the item was marked as a gift during purchase and shipped directly to You, a gift credit may be issued upon approval of the returned item.
If the item was not marked as a gift, any approved refund may be issued to the original purchaser.
Return Instructions
To initiate a return request, please provide Your order number, proof of purchase, details of the issue, and supporting photos if applicable.
Returned products should be mailed to:
ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia
Please ensure products are securely packaged before returning them.
Cancellation Policy
Customers may request order cancellations within 12 hours of placing an Order.
Cancellation requests made after 12 hours may not be accepted if order processing, packaging, or shipment arrangements have already started.
To request an Order cancellation, please contact us at roziholdings@outlook.com.
Approved cancellations will be refunded to the original payment method within a reasonable processing timeframe.
Inspection & Approval Rights
ROZI HOLDINGS SDN BHD reserves the right to inspect returned products and determine whether return, refund, replacement, or exchange requests are approved.
The Company may reject requests that do not comply with this policy.
Limitation of Liability
To the fullest extent permitted by law, ROZI HOLDINGS SDN BHD shall not be liable for indirect, incidental, or consequential damages arising from product use, delayed refunds, customer misuse, or incorrect Orders placed by customers.
Our total liability shall not exceed the original purchase amount of the affected Order.
Governing Law
This Return & Refund Policy shall be governed and interpreted in accordance with the laws of Malaysia.
Any disputes relating to returns, refunds, exchanges, or cancellations shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Changes to This Policy
ROZI HOLDINGS SDN BHD reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review this page periodically for updates.
Need Help?
If You have any questions regarding returns, refunds, exchanges, or cancellations, please contact:
ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia
Phone Number: 01158741714
Email: roziholdings@outlook.com