Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ROZI HOLDINGS SDN BHD (202501050479 / 1651887-K)
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the ROZI HOLDINGS SDN BHD, accessible from roziholdings.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

We may collect various types of information from You, including but not limited to:

Personal Information

When You place an Order, contact us, or interact with the website, We may collect:

Full name
Phone number
Email address
Billing address
Shipping address
Payment information
Order history

Non-Personal Information

We may also collect technical and usage information such as:

IP address
Browser type
Device information
Operating system
Website activity
Cookies and tracking data

How We Use Your Information

We use Your information for purposes including:

Processing Orders and payments
Delivering Goods
Managing customer support requests
Improving website functionality
Sending updates, promotions, or notifications
Preventing fraud and unauthorized activities
Complying with legal obligations

We will only use Your information where permitted by applicable laws.

Payment Information

Payments made through the website may be processed by third-party payment providers.

We do not store full credit card or banking details on our servers unless otherwise stated.

Third-party payment providers are responsible for securing and processing payment information according to their own privacy policies and security standards.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Remember user preferences
Analyze website traffic
Enhance website performance
Support marketing and advertising activities

You may disable cookies through Your browser settings, although certain website features may not function properly.

Sharing of Information

We may share Your information with trusted third parties including:

Payment service providers
Courier and logistics partners
IT and website support providers
Government authorities when legally required

We do not sell, rent, or trade Your personal information to third parties for marketing purposes.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill business purposes
Complete transactions
Resolve disputes
Comply with legal obligations
Enforce agreements

When information is no longer required, We will securely delete or anonymize it where reasonably possible.

Data Security

We take reasonable security measures to protect Your information against:

Unauthorized access
Misuse
Loss
Disclosure
Alteration
Destruction

However, no method of online transmission or electronic storage is completely secure. Therefore, We cannot guarantee absolute security.

Your Rights

Subject to applicable laws, You may have the right to:

Access Your personal data
Correct inaccurate information
Request deletion of personal information
Withdraw consent for marketing communications
Request restriction of data processing

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to external websites or services operated by third parties.

We are not responsible for:

Third-party privacy practices
Website content
Security measures
Data collection methods

You are encouraged to review the privacy policies of third-party websites before providing personal information.

Children’s Privacy

Our website and services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children. If We become aware that such information has been collected, We will take reasonable steps to remove it.

International Data Transfers

Your information may be transferred, stored, or processed in locations outside of Your jurisdiction where our service providers or partners operate.

By using the Service, You consent to such transfers where permitted by law.

Marketing Communications

We may send You:

Promotional emails
Product updates
Marketing offers
Business announcements

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link
Contacting us directly

Administrative or transaction-related communications may still be sent when necessary.

Legal Disclosure

We may disclose personal information where required to:

Comply with legal obligations
Respond to lawful requests
Protect Company rights
Prevent fraud or illegal activities
Enforce our Terms & Conditions

Limitation of Liability

To the fullest extent permitted by law, ROZI HOLDINGS SDN BHD shall not be liable for any indirect, incidental, or consequential damages arising from:

Unauthorized access to data
Data breaches caused by third parties
Website interruptions
Technical failures
User negligence

Users acknowledge that internet-based services carry inherent security risks.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes relating to this Privacy Policy or the use of the website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Changes to This Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Users are encouraged to review this page periodically for updates.

Contact Information

If You have any questions regarding this Privacy Policy or Your personal information, please contact:

ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia

Phone Number: 01158741714

Email: roziholdings@outlook.com