Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ROZI HOLDINGS SDN BHD (202501050479 / 1651887-K)
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the ROZI HOLDINGS SDN BHD, accessible from roziholdings.com
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

ROZI HOLDINGS SDN BHD currently provides shipping services within Malaysia only.

We do not offer:

International shipping
Overseas delivery
Cross-border shipping

Orders with shipping addresses outside Malaysia will not be processed or fulfilled.

Shipping Charges

We are pleased to offer:

Free shipping for all Orders within Malaysia

No additional delivery or handling fees will be charged unless otherwise stated during special promotions or exceptional circumstances.

The Company reserves the right to modify shipping arrangements in the future with prior notice published on the website.

Processing Time

Orders are generally processed within:

1 to 3 business days after payment confirmation

Business days exclude:

Saturdays
Sundays
Public holidays in Malaysia

Orders placed during weekends or public holidays will be processed on the next available business day.

Estimated Delivery Time

Standard delivery within Malaysia typically takes:

Up to 7 business days

Delivery times may vary depending on:

Customer location
Courier service performance
Weather conditions
Public holidays
High order volumes
Remote area accessibility

The Company will make reasonable efforts to deliver Orders within the estimated timeframe but does not guarantee exact delivery dates.

No Overnight or Express Delivery

At this time, ROZI HOLDINGS SDN BHD does not provide:

Overnight shipping
Same-day delivery
Express courier services
Urgent delivery arrangements

All Orders are shipped using standard delivery services only.

Customers are advised to place Orders in advance if products are needed for specific dates or events.

Shipping Methods

Orders may be delivered through selected third-party courier or logistics providers chosen by the Company.

Courier selection may vary depending on:

Delivery location
Package size
Operational efficiency
Availability of courier services

The Company reserves the right to change courier providers without prior notice.

Delivery Areas

We aim to deliver throughout Malaysia including:

Peninsular Malaysia
Sabah
Sarawak

However, certain remote or restricted locations may experience:

Longer delivery times
Limited courier access
Delivery scheduling restrictions

In rare situations where delivery cannot be completed, customers will be contacted for alternative arrangements.

Order Tracking

Where available, tracking details may be provided after shipment confirmation.

Tracking information may take time to update depending on courier systems and operational schedules.

The Company is not responsible for inaccurate tracking updates provided by third-party couriers.

Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information
Ensuring recipient availability during delivery
Providing correct contact numbers
Reviewing delivery details before checkout

The Company shall not be liable for delays or failed deliveries caused by:

Incorrect addresses
Incomplete information
Unreachable recipients
Refused deliveries

Additional charges may apply for redelivery attempts if caused by customer errors.

Failed Delivery Attempts

If delivery attempts fail due to customer-related reasons, including but not limited to:

Incorrect address
No recipient available
Refusal to accept parcel

the parcel may be:

Returned to the Company
Held temporarily by the courier
Subject to disposal according to courier policies

Customers may be required to arrange and pay for reshipment where applicable.

Damaged or Missing Items

Customers should inspect all parcels upon receipt.

If You receive:

Damaged Goods
Incorrect items
Missing items

please contact us within 3 to 7 days after delivery with supporting evidence such as:

Photos
Videos
Order details
Packaging images

Claims submitted after the stated period may not be accepted.

Delays Beyond Our Control

Delivery timelines may be affected by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Severe weather
Public emergencies
Government restrictions
Transportation disruptions
Courier operational issues
High seasonal demand

ROZI HOLDINGS SDN BHD shall not be held responsible for delays caused by such events.

Risk of Loss

Ownership and risk of loss for Goods pass to the customer upon successful delivery to the shipping address provided during checkout.

Customers are responsible for ensuring parcels are safely received after delivery.

Incorrect Shipping Information

If incorrect shipping details are provided by the customer, the Company shall not be responsible for:

Lost shipments
Delivery delays
Failed deliveries
Additional shipping arrangements

Customers should carefully verify all information before confirming Orders.

Refusal of Service

We reserve the right to refuse shipment or cancel Orders in situations including but not limited to:

Suspected fraud
Incomplete customer information
Unsafe delivery conditions
Unserviceable locations
Violation of Company policies

Limitation of Liability

To the fullest extent permitted by law, ROZI HOLDINGS SDN BHD shall not be liable for:

Delivery delays
Courier service failures
Lost or stolen packages after delivery
Indirect or consequential damages
Business losses arising from shipping delays

Our liability shall not exceed the purchase value of the affected Order.

Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes arising from shipping services or Order deliveries shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Changes to This Shipping Policy

ROZI HOLDINGS SDN BHD reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this page periodically.

Contact Information

If You have any questions regarding this Shipping Policy, please contact:

ROZI HOLDINGS SDN BHD
No. 9762, Jalan Haji Ahmad,
Galing, 25300 Kuantan, Pahang, Malaysia

Phone Number: 01158741714

Email: roziholdings@outlook.com